While it rarely happens, is it possible that you are wrong or that you are doing something incorrectly? I spent ten minutes "trying" to get the image viewer at FamilySearch to go to image 183 on a set of probate record images. The problem was that I wanted "page 183" and since there were two "pages" on an "image," there was not even 183 images in the set of records. No matter how many times I typed 183 nothing worked. It was only after stopping and thinking that I realized I was doing something incorrectly.
Sometimes you are right....and sometimes you are not.
It happens to all of us.