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14 February 2013


Why was that document created? Why was the informant the informant and not someone else? Why did they get married where they did? Why was the deed recorded when it was?

Ask "why" about as many things on a record as you can. Even if you are unable to answer "why," sometimes just asking is helpful and gets you thinking.

1 comment:

  1. This reminds me of the 5 Whys method. From Wikipedia http://en.wikipedia.org/wiki/5_Whys
    "The technique was originally developed by Sakichi Toyoda and was used within the Toyota Motor Corporation during the evolution of its manufacturing methodologies. It is a critical component of problem-solving training, delivered as part of the induction into the Toyota Production System. The architect of the Toyota Production System, Taiichi Ohno, described the 5 Whys method as" "the basis of Toyota's scientific approach . . . by repeating why five times, the nature of the problem as well as its solution becomes clear."